Nikhil Sukhtankar
As Head of AI & Messaging Platforms org at PayPal, Nikhil leads Product Management & Conversational AI Design teams. Nikhil is responsible for defining the vision & strategy to bring advancements in AI, especially Generative AI & NLU/NLP to power intuitive & intelligent experiences for PayPal's Consumers & Small-Medium Business Merchants. He brings over two decades of experience in building and growing enterprise scale consumer products across technology start-ups, growth companies and S&P 500 large companies. In recent years, my focus has been on building enterprise-scale vertical Applied AI platforms that offer capabilities & services such as AI powered Chatbot, Voice / IVR applications, Semantic & Lexical Search, Agent Assist Solutions (Smart Replies, Summarization) etc within Consumer Wallet, Payments, SMB Merchants, Shopping / Rewards & Customer Success domains. Nikhil also is a Product Advisor to a handful of startups leaders and CEOs. Nikhil has a technical background with Electrical Engineering & Computer Science and has also earned an AI & ML certification from MIT.